Social Media Analyst (Intelligence Specialist)

The Role

This position aims to integrate with the data analysis team in obtaining information from various sources and tools. Convert data into insights and identify opportunities.

What will you do?

• You will extract, process, analyze, and present data for the team and client, focused on strategic objectives.
• You will create reports: Daily, weekly, and monthly alerts or reports.
• You will constantly monitor social media and other media to identify and map topics of interest for our clients. You will identify opportunities and threats for the business.
• You will manage alerts and crises through monitoring and impact measurement.
• You will innovate and develop new processes or tools that allow for task automation and/or add value to teams and clients.
• You will define listening and monitoring for brands and internal teams, from query definition to implementation in the tool and subsequent reporting.
• You will develop trend reports for opportunity detection.
• You will implement new forms of measurement and scoring, as well as the development and maintenance of KPIs and indicators.
• Extraction, transformation, and visualization of data for the end client.

• You will bring 3 years of experience as a Data Analyst or Social Media Analyst.
• A professional in Statistics, Mathematics, Politics, Sociology, Marketing, Business Administration, and Engineering.
• English level: Bilingual English/Spanish.

You will bring knowledge/experience in:

• Excel (Pivot tables, formulas, etc.).
• Social Listening tools (Sprinklr, Tagger, Global Web Index, Semrush, etc.).
• Report generation (Keynote/PowerPoint, knowledge of data storytelling and visualization).
• Dashboards (Google Looker Studio, Tableau, DOMO, PowerBI).
• Valuable experience in processing communication campaign metrics is a plus.

• Enjoy 23 days of annual leave to relax and find your inner Zen 🧘🏻
• You'll have your birthday off just for you, so you can relax and celebrate in style! 🎊🥳
• Join our team and experience the incredible advantages of having major medical insurance! 🩺
• You have a connectivity allowance for expenses that may arise from remote work. 🛜
• Hybrid work environment 👩🏻‍💻
• Work at your own pace with our flexible schedule 🌟.
• Exciting professional growth opportunities! 💯
• Get ready for a rewarding opportunity! As part of this amazing role, you'll have the chance to contribute your skills and time to a noble cause. Join our team and you'll have the option to complete 40 hours of life-changing volunteering each year. 🌎

Why should you join us?

At Findasense, we are a global Customer Experience company, we rely on the power of data to create personalized experiences and execute strategies by creating relevant content. We believe in self-management, transparency, and we focus on a collaborative culture where our EPIC model (Strategy, Purpose, Identity, and Culture) makes us unique, different, and allows us to create lasting relationships.