Spa & Gym Recepcionist

Soho House & Co. – Barcelona.

The place… 

 Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space. 

Job Purpose

As a Spa & Gym Recepcionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.
You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion. 

Main Duties

• Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.


• Well- versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department.


• Learn about all the different services and how much Soho House Gym & Spa has to offer.


• Maintain a clean, sanitary and safe environment: reception area.


• Manage members lists, bookings Spa services and Booking personal training classes


• Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.


• Build a positive relationships with members and guest.


• Communicate and red flag any feedback to the management team.


• Influence a fun and positive atmosphere by being approachable and professional.


• Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.

Requirements

A successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Strong attention to details


• Excellent customer service


• Fluent in English and Spanish


• Organised and reliable Ability to handle feedback to achieve member satisfaction


• Ability to multitask and work in a fast-paced environment


• Ability to understand and follow written and verbal instructions


• Excellent interpersonal, communication and problem solving skills. 

What we are offering?

• Team meal whilst on shift prepared by our chefs


• Soho Friends Membership


• 50% Team discount on Food & Drink, 7 days a week


• Team Room Rates; Any Bedroom, Any House, $100 a night


• Birthday Day Off


• Discount on Cowshed products and Soho Home (up to 50%)


• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.


• Continuous training to develop yourself personally and professionally


• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more