Spain - Agency Operator

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary:

The Agency Operator will be working as part of a team responsible for providing 24 hours a day, 7 days a week on-call service to our Marine Clients to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the ports.

The job calls for a high sense of responsibility and reliability, where the person will be responsible for managing vessel requirements, booking relevant services, issuing all relevant shipping documentation, undertaking vessel boarding and perform any other tasks that relate to the job. It is the right job to attain your skills and advance your opportunities with us, given our legendary position in the Marine Service industry.

Contract type: Permanent

Location: Spain, Las Palmas (Hybrid)

*Please note, only resumes submitted in English will be considered for this position.

In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future.

Key Duties and Responsibilities:

• Manage the pre-arrival documentation process between vessel, port/terminal and government authorities.


• Book port services for vessel berthing and sailing (arranging Pilots, Towage, Lines etc).


• Keep Principal and all stakeholders updated with berthing and sailing prospects and real time progress reports when vessels are in port and working cargo.


• Coordinate husbandry services for vessel, including but not limited to crew changes, technicians and ship visitors, spares, provisions, Cash to Master, bunkers and fresh water and the off-load of garbage.

Customer Service:

• Provide excellent ships agency services are rendered to all clients.


• Ensure a smooth, quick turnaround of vessels, and that all items/requirements are promptly ordered/confirmed.


• Board vessels as/where required.


• Liaise with clients and port services on a daily basis.


• Attend regular meetings with ports, terminal and suppliers.


• Ensure all shipping documentation is issued on time and accurately.


• Operating System and Data Integrity.


• Ensure data integrity for all vessel files and record all subsequent information into ISS internal systems.


• Ensure compliance with ISS LRQA (Lloyds Register Quality Assurance) and/or customer specific standard.


• Ensure all procedural Key Performance Indicators (KPI’s) are met.


• Follow internal and external procedures ensuring compliance both with ISS standards, customer standards and legal requirements.


• Suggest improvements to existing processes and where appropriate create new processes to ensure operational effectiveness.
  

HSSE - Health, Safety, Security and Risk (mandatory requirements):

• Comply with all Health & Safety policies.


• Accountable for assessing HSSE risk and implementing risk controls within area of responsibility.


• Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not.


• Taking action within area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work.


• Ensure full compliance with the ISS HSSE Management System.


• Carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures.


• The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures.

Who You Are:

• Minimum 4 years of experience working with port agencies


• Experience with the implementation and optimisation of Shipping deliverables


• Knowledge of customs and immigrations procedures


• Fluent in Spanish and English with excellent communications skills, both oral and written


• Full driver’s license


• Willing to travel to ports across the region which fall under the port office jurisdiction


• Use of MS Office, Software and Reporting tools
  

You Will Receive:

• Competitive Salary


• Premium medical health insurance scheme  


• Career development and progression opportunities


• Values Awards 

Plus, much more!

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: 

Global Perspective - we connect the world and see the bigger picture. 

The Power of People - we rely on the strength of local agent knowledge and relationships. 

Progress - we adopt new thinking and push for positive change in our industry. 

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.

#WeAreInchcape

Additional Information:

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. 

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.

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#LI-Hybrid