Spanish Customer Care Senior Associate

Performs all life-cycle payroll transactions and activities to ensure the processing of an accurate and timely payroll. Displays decision-making skills that support company and payroll policies.

Key responsibilities:

• Independently process payroll from end to end according the defined standards and client requirements including all associated payroll tasks
• Monitor and manage ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds
• Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities
• Be able to understand and interpret a payslip
• Be able to understand and follow the payroll calendar
• Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities
• Ability to recognize and deal appropriately with sensitive and confidential information
• Produce and understand standard and client specific payroll reports including statutory year end reporting needs
• Review and validate data for accuracy and completeness and initiates corrections per the defined standards
• Answer payroll related questions and requests
• Support and execute SOC1 Controls
• Maintain and apply defined work instructions (DWIs)
• Perform Transactions with Third parties
• Provide clear knowledge transfers to peers
• Support the Root Cause Analysis (RCA) process
• Support and manage system maintenance testing
• Support technical issue coordination and resolution
• Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures
• Participates in projects and activities as needed and assigned

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.