Spanish Speaking Customer Service for Booking (w. Disability Certificate)

We are looking for Spanish Speaking Customer Service Representatives to join our team, within the framework of our Diversity, Equity & Inclusion policies and in compliance with Spanish legislation on the employment of people with disabilities.

If you are an empathetic person, a good listener, solution-oriented and a team player, this role could be a great fit for you. In this position, you will act as a Customer Support Advisor for Booking, supporting international travelers and accommodation partners worldwide.

Your role will include:

• Managing customer inquiries related to services, payments and technical matters.
• Providing accurate and professional information via phone and email.
• Acting as an effective mediator between customers and accommodation providers.
• Following established internal processes to ensure high-quality service in all interactions.
  

Fundamental Requirements and Attributes:

• Valid disability certificate, in accordance with Spanish law.
• C2 level of Spanish and B2 level of English, both written and spoken.
• Clear and professional verbal and written communication skills.
• Comfortable using Office 365 and able to quickly learn CRM and internal systems.
• At least 6 months in a customer-facing role or equivalent training.
• Proactive attitude, eagerness to learn and customer-focused mindset.
  

Contract & Benefits

• Salary: 18.471€ gross per year.
• 38.5 hours/week, rotational shifts between 09:00–20:00 (Mon–Sun).
• Available Schedule: Rotational shift between 09:00 and 20:00h
• Initially a Temporary Contract with the potential to convert to a Permanent contract long-term, based on business requirements
• Holidays: 27 working days per year
• Flexible remuneration in nursery school transport if interested after probation period
• A multicultural and international working environment 
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield) 
• Be part of an exciting industry leading department with great opportunities to learn and grow your career 
• 3 weeks of Initial training and continued personal coaching