Spanish-speaking Quality Analyst

Spanish-speaking BOT Quality Analyst (Athens | On-site)

ERF ID: 32074, 32226
Languages: Spanish C1 | English C1
Location: Athens
Work Model: On-site

Interview Deadline: 2026-03-05 |Training Date: 2026-03-12

Operating hours: 08:00 – 20:00

• Schedule: Monday–Friday & Weekends (rotational shifts)

Training

• Paid training duration: 12 days

Compensation & Rewards

• Base monthly salary: €1,045.72 gross

• Food allowance: Up to €80/month (based on on-site attendance)

• Productivity bonus: Up to €160/month (performance-based)
  
  

Relocation Support (two options):

• All expenses covered – flight, hotel stay, and real estate agency fee

• €250 relocation allowance + real estate agency fee (for those relocating independently)

Make an Impact Where AI Meets Customer Experience

Were hiring detail-driven, quality-focused professionals to join a high-impact project at the intersection of AI, instant messaging, and voice-over-IP services. If you have a strong quality mindset, excellent written Spanish, and a passion for improving automated customer interactions, this role is designed for you.

As a BOT Quality Analyst, youll ensure that customer–bot interactions are accurate, compliant, and genuinely helpful—directly influencing how millions of users experience cutting-edge technology.

Your Role: BOT Quality & Improvement Analyst

You will evaluate and improve customer–bot interactions across chat-based channels, ensuring the automated system delivers the highest quality responses.

Key Responsibilities

• Review and assess bot-generated responses across all supported workflows

• Evaluate intent recognition and response accuracy, relevance, and compliance

• Identify:
  
  

  • Incorrect or misleading answers

  • Irrelevant responses or hallucinations

  • Missed resolution opportunities

  • Unnecessary or incorrect escalations
    
    

• Document knowledge gaps, content inaccuracies, and missing workflows

• Recommend improvements to intents, training data, and dialogue flows

• Flag policy violations, bias, unsafe content, or guideline misalignment

• Support continuous quality improvement for BOT interactions
  
  

Top Contact Drivers / Scenarios

• Errors in BOT responses

• Grammar or syntax mistakes

• Issue misidentification

• Failure to provide a response

What Were Looking For

Experience

• Preferred background in Quality Assurance or Quality Monitoring

• Solid understanding of quality fundamentals in customer interactions

• Strong ability to identify insights and improvement opportunities
  
  

Core Skills & Competencies

• Advanced written communication skills (Spanish)

• High stress tolerance in a fast-paced, performance-driven environment

• Strong decision-making skills

• Advanced PC literacy

• Typing speed 25 WPM with 85% accuracy

Salary Progression

• After 12 months: €1,100 gross/month

• After 3 years: €1,150 gross/month
  (Applied from the first available payroll cycle after completion of each timeframe)

Why Join Us?

• Comprehensive healthcare benefits

• Discounts on a wide range of products and services

• Professional growth & internal career opportunities within a global, innovative organization

• Free online Greek language courses to support your integration

• Modern, state-of-the-art offices with relaxing break areas

• Certified Great Place to Work, committed to diversity and inclusion
  
  

• Company events, community involvement, and social responsibility initiatives

Your Hiring Path

Application Review Online Test HR Interview Client Interview