Specialist IOT Service Sales & Service Management Lead

Department: IoT Operations Reports to: Manager of Service Sales Responsible for ensuring IoT meets its service obligations to allocated customers ensuring retention, profitable growth and customer satisfaction. The role will work with Sales and Techical solution architects to ensure the end to end service design is functionally accurate and can be delivered in-life. Working in partnership within all those involved in the account (eg sales, technology etc) to embed positive business relationships at senior level within our customer base. This role interfaces with multinational IoT customers across a broad global footprint at an executive level, at a local level and requires global matrix management at an account level. We welcome applicants from all backgrounds and experiences who bring curiosity, creativity, and a passion for service excellence. Lead the end-to-end service experience for global IoT customers, ensuring satisfaction, retention, and profitable growth. Collaborate with Sales and Solution Architects to design and implement service models that meet customer needs and business goals. Drive continuous service improvement initiatives with customers, partners, and affiliates through strategic planning and execution. Own service performance metrics, reporting, and analysis to optimize delivery and reduce cost-to-serve. Identify and support new revenue opportunities through consultative engagement and service enhancement. Manage escalations and lead monthly/quarterly operational reviews to maintain high service standards. Influence at C-level, lead virtual teams, and apply deep IoT knowledge to deliver exceptional customer success. English and Spanish advanced language proficiency.