Specialist IT Desktop Tech. Support

## Who you are\n\nVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology \u0026 Transformation. \nAs the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. \nWe work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. \n#VOIS #BeUnrivalled #CreateTheFuture\n\n## About this Role\n\nWe are seeking a skilled Office IT Desktop Services Expert to provide comprehensive second-line support for VOIS Spain. You will work across a wide range of office and workplace technologies, supporting internal and external users, managing incident resolution, and collaborating closely with first-line support teams. This role involves troubleshooting, asset management, customer interaction, and participation in IT projects to ensure seamless service delivery across VOIS Spain workplace environments.\n\n## What you\u0027ll do\n\n * Deliver Level 2 Office IT Desktop Support in collaboration with L1 teams, ensuring all requests and incidents are managed in line with VOIS policies.\n * Communicate effectively with users through email, chat, or messaging platforms, providing clear technical and non\u2011technical explanations.\n * Maintain detailed and accurate records of incidents, errors, and resolution steps.\n * Provide remote and on-site troubleshooting as required, escalating cases appropriately and monitoring escalated incidents.Introduce new employees to Office IT standards and offer guidance to colleagues and junior associates.\n * Support installation and testing of hardware, applications, and operating systems.\n * Ensure all equipment complies with security requirements, including safe erasure and decommissioning.\n * Control, track, and manage hardware and software assets in line with company policies.Prepare reports as required by management.\n * Deliver IT support activities at alternative sites when needed (MTX and other off\u2011site locations).\n * Manage workstation and software installations, with priority support for senior leaders.Support meeting room technologies, including audio/video and collaboration equipment.Provide printer, screen, and projector support.\n * Perform asset warehousing, collection, distribution, and minor repairs.Collaborate with third\u2011party IT service providers to ensure adherence to VOIS standards.\n * Participate in projects, knowledge base development, and continuous improvement initiatives.\n * Contribute to process optimisation and maintain customer satisfaction as a key focus.\n\n\n\n## Who you are\n\n * You hold a technical qualification in Computer, Industrial, Electrical or Electronics Engineering.\n * You bring at least 3 years of experience in Office IT services or similar roles.\n * You have strong technical awareness and the ability to quickly learn new hardware and software technologies.\n * You possess strong communication skills and can communicate effectively in English, both written and verbal.You have prior experience in customer-facing support environments.\n * You are self\u2011driven, proactive, and able to work independently.\n * An ITIL V3 Foundation certification is desirable.\n\n\n\n## Not a Perfect Fit?\n\nConcerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.\n\n## What\u0027s in it for you?\n\nExposure to advanced workplace and desktop technologies.Opportunities to work within a multicultural, global shared services environment.Collaboration with cross-functional teams and external partners.Experience in supporting high\u2011impact operational IT services.\n\nBenefits:\n\n * On site work. Office: Madrid\n * Bonus on top of the gross salary.\n * Meal voucher (Ticket Restaurant), additional to gross salary.\n * Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays.\n * Intensive Summer Schedule during July and August.\n * Up to 20 days per year of 100% remote work from other locations.\n * Private Health and Life Insurance for employees. \n * 25 vacation days, plus December 24th and 31st off.\n * Optional Pension Plan.\n * Access to an online learning platform for continuous training.\n\n\n\n#LI-Onsite\n\nREF: 277708\n\nPlease, apply with an English version of your CV.\n\n## What skills you will learn\n\nYou may learn:\n\n * Enhanced troubleshooting and diagnostic capabilities.\n * Advanced knowledge of workplace IT infrastructure and collaboration technologies.\n * Asset lifecycle management skills.\n * Stakeholder communication and vendor coordination.\n * ITIL-aligned service management practices.\n\n\n\n## VOIS Equal Opportunity Employer Commitment\n\nVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.\n\n## Join Us\n\nAt Vodafone, we\u2019re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it\u0027s our human spirit, together with technology, that empowers us to achieve this. \nWe challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. \nWith us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.\n\n## Alert\n\nApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.\u201d #JDEnhancedByTARA\n\n## Follow us on social media and #StayConnected\n\n * LinkedIn: https://www.linkedin.com/company/vois/\n * Facebook: https://www.facebook.com/voisglobal\n * Instagram: https://www.instagram.com/voisglobal/\n * Chat with our employees: https://lnkd.in/dpkrcvR2\n\n\n