Sr Manager, Global Customer Experience Process Optimization

Lead SC end to end performance management (at global and regional levels), provide insights, identify risks and issues and support on action plans delivery and resolution Collecting and analyzing customer data, feedback, and insights to identify trends, pain points, and opportunities for improvement in the customer experience. Collaborating with cross-functional teams to create a seamless and positive customer experience across all touchpoints by identifying areas of improvement and prioritize initiatives Monitor and measure success of the CX initiatives to determine whether they are meeting business and customer's objectives. Develop and implement process continuous improvement initiatives within the BU (set BU mindset, global coordination and implementation of the actions identified) Responsible for process adherence adoption within the BU and implementation of group standards Lead Lean/Kaizen events within the BU, applying the standard methodology Identify and apply best practices at regional and global level driving efficiency & harmonization Align Digital strategy with Tailored Supply Chain within the BU Facilitates the Voice of Customer (VOC) surveys execution defining the improvement plans, realization and execution within the BU Lead all transfer activities in collaboration with Shared Services to ensure Global Enterprise Services (GES) adhered to established processes and compliance standards. We bring Join a highly socially and environmentally responsible company Experience in Supply Chain Management -- driving transformation with customer focus