Sr Specialist CX AMET

Job Title: Sr Specialist CX AMET City, Country: Barcelona, Spain We are looking for an experienced professional who enjoys providing excellent service, a highly proactive individual to represent our values in front of our customers. As a Sr Specialist CX AMET you will be the primary contact to provide supply chain support within our AMET-Perfumery division and meet customer expectations. Your key responsibilities Ensure an effective and efficient day-to-day order management/customer experience operation; Handle customer inquiries, process returns, and resolve customer issues promptly. Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met Work proactively and identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action. Use root-cause analysis to understand key drivers of order failure in support of continuous improvement. Monitor performance on agreed KPIs; ensure targets are met, develop improvement plans when necessary and support the preparation and review of internal and external scorecards. Build an excellent customer relationship; Manage daily escalations and issues Analyze and define action plans to improve customer service for defined accounts We Offer Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen A chance to impact millions of consumers every day - sustainability embedded in all we do A science led company, cutting edge research and creativity everywhere - from biotech breakthroughs to sustainability game-changers, you'll work on what's next Growth that keeps up with you - you join an industry leader that will develop your expertise and leadership A culture that lifts you up - with collaborative teams, shared wins, and people who cheer each other on. A community where your voice matters - it is essential to serve our customers well. You bring This role requires +3 years' experience in supply chain, logistics, customer service experience or a related function. Bachelor's degree in supply chain management, logistics, business administration or a related field. SAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valuated. Great communication verbal and written, emotional intelligence, active listening, excellent capabilities to resolve issues and advanced customer focus Pro-active, positive attitude, team spirit, collaborative, responsible and well-organized. Fluency in English is a mandatory. French or Turkish is a plus, as well as experience in exportation. About dsm-firmenich: At dsm-firmenich, we don't just meet expectations - we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future. Because real progress only happens when we go beyond, together. Our application process: Interested in this position? Please apply on-line by uploading your resume in English via our career portal (www. dsm-firmenich.com/careers). For further information, please contact Mimi Phommachak (Recruiter) at [email protected] Inclusion, belonging and equal opportunity statement: At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work. Agency statement We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.