Strategy & Operations Manager - Acquire

About the opportunity

We are seeking a highly driven Business Team Associate to join our Strategy and Operations team.

• Do you have hands-on experience driving growth through acquisition funnels, customer onboarding journeys, and conversion optimization initiatives?


• Are you passionate about solving complex business problems through data, leveraging SQL to generate insights, building robust business cases, and monitoring P&L performance and key business KPIs?


• Do you thrive in fast-paced environments where you lead cross-functional projects, align diverse stakeholders, and drive strategic initiatives within the Financial Services industry?

As part of our Acquire team, you will help define and execute the strategies that drive customer acquisition and sustainable growth. You will own critical growth initiatives end-to-end, leveraging data, business insights, and cross-functional collaboration to optimize conversion funnels and customer onboarding journeys. Your work will directly influence business performance, customer experience, and the achievement of our growth objectives.

In this role, you will:

• Own the performance and strategic roadmap of the Acquire segment, developing a deep understanding of business drivers, customer behavior, and operational processes.


• Monitor and analyze acquisition performance, conversion funnels, and core business KPIs to identify opportunities for growth, efficiency, and customer experience improvements.


• Build robust business cases, evaluating costs, benefits, risks, and expected business impact for investment and growth initiatives.


• Drive high-impact initiatives end-to-end from initial strategic design to delivery execution as well as ongoing improvement and management.


• Act as a key cross-functional connector, between other departments at N26, including Product & Tech, Data Analytics, Growth, Compliance, Legal, Finance, Operations, and more.


• Present analyses, recommendations, and progress updates to C-suite and executive stakeholders.


• Contribute to strategic planning, helping define objectives at both segment and team level.


• Strengthen core business capabilities,by improving processes, governance, stakeholder alignment, and execution frameworks across the organization.

What you need to be successful:

Background: 

• You have 5+ years of experience, preferably in consulting, tech, startups, banking or corporate strategy roles (not including internships).


• You have experience working with some of these topics: growth, funnel optimization, subscription models, customer engagement, product-led growth.


• You have experience leading cross-functional projects end-to-end (from ideation to execution) and collaborating with diverse teams to drive strategic outcomes.


• You have experience putting together business cases and making data-driven recommendations.


• You have experience diving deep into metrics and KPIs, detecting trends, building spreadsheets and models to help diagnose and steer business performance.


• You have proven external partner management experience and ability to work with internal and external stakeholders.


• You have at least graduated with a Bachelor degree, preferably in Economics, Business Management, Finance, Accounting, Mathematics, or a related field from a top-tier university. MBA/Masters degree is a strong plus.

Skills: 

• Ability to collaborate with diverse stakeholders across departments to develop ideas, identify opportunities and resolve conflicts.


• Ability to understand key business drivers and proactively recommend solutions that can be effectively supported by data.


• A growth mindset and agile approach to problem-solving are key.


• You possess exceptional analytical and Excel skills.


• You have knowledge of SQL and are able to independently acquire relevant data and generate insights.


• You have strong visualisation and storytelling skills with Powerpoint/Google slides.


• Passion for the banking industry, fintech, and an interest in deepening your knowledge on how N26 works.

Traits:

• You understand the N26 business model and want to make a difference!


• You work well within a fast-paced and demanding environment.


• You have strong bias for action.


• You are comfortable giving and receiving open, direct and timely feedback.

If you're a motivated, detail-oriented individual with a passion for data analysis and driving business growth, we encourage you to apply!

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.


• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 


• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    


• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.  


• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 


• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

Founded in 2013, N26 now has more than 8 million customers in 24 markets. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.