Subscription Manager

Work on a daily and weekly basis in a highly structured fashion to achieve and maintain industry leading renewal rates with customers and partners Achieve or exceed quarterly and annual targets Drive Renewals sales rigor and processes Manage all Renewal related customer/partner queries in a timely manner with the right level of quality Weekly forecast calls with internal management to give an accurate picture of the current quarter Renewals Reviewing Renewal quotes for accuracy before submitting to customers/partners Supporting the transition process of our customers to Subscription or Cloud from Perpetual licenses Driving ARR value increases of the Renewal value by upselling into existing accounts Calculating Renewal offers and other mid-term changes to contracts, being responsible for executing changes to Renewal accounts (preparing quotes, sending quotes to customer) Ensuring quotes can be booked accurately You are very curious and have the learning gene which is critical in this fast-moving industry You are detail oriented with a very structured approach to your daily work Daily accurate and concise updating of Salesforce and other CRMs comes naturally to you Sense of Accuracy: ensure pricing, quotes and system entries are correct Sense of Urgency: handle pressure at quarter end and support quick turnaround times for requests Strong negotiation and collaboration skills must be demonstrated We hire team players who always work in the best interests of the Renewals team Excellent problem-solving skills, you bring a “can-do” attitude to work every day You take ownership, involve the right stakeholders when appropriate and are comfortable dealing with a level of ambiguity You take ownership You leverage your experience to contribute to the continual commercial and process improvement initiatives we run Successful record of accomplishment in a customer / partner facing quota carrying role Experience in Renewals, Sales, Inside Sales in a Perpetual, Subscription or SaaS technology environment Bachelor's degree or equivalent experience Native written and oral communication skills in English and French are mandatory