Supervisor, Technical Training

Innovation starts from the heart. Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs. Our Supervisor, Technical Training position is a unique career opportunity that could be your next step towards an exciting future.    

How you will make an Impact: 

• Supervise a team of employees in conducting technical training activities. 

• Supervise trainers, employees and training activities including, but not limited to, management of training materials and inventory, assist with delivery and collection of productivity, quality, and training metrics of staff and trainees, provide regular progress reports and training metrics to management and cross-functional stakeholders, oversee and coach daily execution of trainer methods and tools. 

• Develop, plan, and schedule Screening, Work Trial, and training activities (e.g., training room set-up) in response to Master Product Schedule (MPS) and New Product Introduction (NPI) business needs 

• Provide feedback and/or conduct performance reviews of Trainers and Trainees, including resolving performance issues 

• May participate in improvement projects, partner with engineering on investigations and/or corrective actions, perform non-conformance investigations for review with engineering, assure documentation content is valid 

• Prepare training records to ensure audit compliance 

• Other incidental duties 

• Note: This position operates on a rotating shift schedule. 

What you will need: 

• Bachelor's Degree in related field, 1 year of previous related experience or 

• 9 years’ experience product assembly experience, including training assemblers on valve assembly and assessing for process improvement with respect to training related methodologies and effectiveness measures or 

• Technical Diploma and 3 years’ experience supervisory experience or 

• Associate's Degree or equivalent 3 years experience supervisory experience 

What else we look for: 

• Experience working in a medical device industry 

• Experience working in multi-cultural teams with cultural sensitivity 

• Substantial technical knowledge, and sufficient experience in related manufacturing, quality and/or product development engineering, with full responsibility for all personnel including hire/fire authority and handling all aspects of employee relations in manufacturing, quality and/or product development engineering 

• Strong computer skills in Microsoft Office Suite with working knowledge of Enterprise Resource Planning (ERP) system, preferably JDE 

• Excellent communication and interpersonal relationship skills; possessing strong collaboration skills in partnering with cross functional stakeholders in order to achieve objectives 

• Full understanding of manufacturing procedures 

• Ability to supervise/lead employees in a manufacturing environment 

• Ability to analyze and identify potential line/operation layouts adjustments to improve efficiency 

• Basic understanding of processes and equipment used in assigned work 

• Ability to work and excel within a fast paced, dynamic, and constantly changing work environment 

• Ability to lead teams, provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations 

• Knowledge of and adherence to Edwards Environmental Health and Safety and Quality guidelines as they relate to department clean room medical device manufacturing 

• Knowledge of Lean Manufacturing concepts and Six Sigma 

• Supervise trainers and training support staff, and oversee training function activities 

• Participate on cross-functional teams (e.g., Engineering, Management, Regulatory, Quality, HR, Planning) for the development of cohesive production operations 

• May represent the organization to outside contacts, e.g., vendors, suppliers, contractors, staffing agencies 

• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control