Tablet Hotels / Travel Specialist Agent for the Italian Market

Our Client: Tablet Hotel, curated by the MICHELIN Guide, is your gateway to the world's most exciting hotels. As a Travel Specialist, you'll be the face of Tablet, delivering exceptional customer service and ensuring unforgettable experiences. 

What’s your Mission? 

• Customer Delight: Convert new users into loyal customers, resolve issues swiftly, and anticipate customer needs. 
• Expert Support: Handle inquiries via phone, email, chat, and other channels, providing hotel recommendations, booking assistance, and technical support. 
• Efficient Operations: Maintain timely communication, accurately input data, and adhere to processes. 
• Brand Ambassador: Represent CPM and Tablet with professionalism and enthusiasm. 

What we look for:

• Language Skills: Fluency in Italian and excellent English (written and spoken). 
• Customer Focus: Passion for delivering exceptional customer service. 
• Tech Savvy: Proficiency in Microsoft Office, Google Workspace, and chat platforms. 
• Problem-Solver: Resourcefulness and a proactive approach to challenges. 
• Team Player: Ability to collaborate effectively and work independently. 
• Adaptability: Flexibility to work with different systems, processes, and clients. 
• Travel Industry Experience: Preferred, but not essential. 

What we offer:

• Start Date: June 2025
• Hours: 39h/week
• Work Schedule: Monday to Friday from 9:00 am to 6:00 pm
• Salary: €18,500 gross per year
• Monthly Incentives: Up to 100 EUR based on performance
• Holidays: 24 calendar days / 2 accrued days per month
• Work Model: Hybrid (6 days per month at the office) or WFH (if you already have this agreement)
• Training: 2 week of training, Monday to Friday from 9:00 am to 6:00 pm
• Office Location: Barcelona (La Sagrera) 

Additional Perks: 

• Career Growth: Ongoing training and development. 
• Well-being Support: Confidential counselling and resources. 
• Perks & Discounts: Exclusive offers and rewards. 
• Health Benefits: Discounted health insurance. 
• Skill Development: LinkedIn learning and certifications. 
• Referral Program: Bring a friend and get a referral bonus.