Team Lead (Italian)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Italian speaking Team Lead for their Barcelona office. 

Position: Team Lead

Location: Barcelona, Spain

Employment type: full-time

Remuneration: Base salary. 

DUTIES AND RESPONSIBILITIES:

• Lead and manage a team of sales professionals, ensuring both individual and team targets are consistently achieved.


• Provide coaching, training, and development support to team members to enhance performance and professional growth.


• Manage inbound leads and convert prospects into long-term clients by offering suitable product or service solutions.


• Build and maintain strong client relationships, acting as a trusted advisor and effectively promoting company offerings.


• Demonstrate strong personal sales performance while guiding customers through the full sales cycle and setting a positive example for the team.


• Identify and resolve client challenges by delivering tailored, customer-focused solutions.


• Collaborate with cross-functional teams to improve processes, streamline workflows, and enhance the overall customer experience.


• Contribute to team efficiency and operational improvement through organization, innovation, and process enhancement.


• Promote a positive, supportive team culture that values collaboration, recognition, and shared success.

REQUIREMENTS:

• Native or fluent in Italian (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (at least B2).


• Significant experience in inside sales within a dynamic, fast-paced environment, consistently exceeding sales targets while maintaining a strong customer-centric mindset.


• Proven experience leading and coaching teams, with a commitment to developing talent and supporting team success, while also managing individual sales responsibilities.


• Excellent organizational and time-management skills, with the ability to oversee both personal and team performance.


• Highly driven, resilient, and motivated by achieving goals—both individually and as a team.


• Comfortable with high-volume outreach and able to maintain consistent daily call activity while engaging effectively with prospects and clients.


• Strong analytical skills with the ability to monitor KPIs, evaluate performance metrics, and implement plans to drive continuous improvement and results.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance


• Great office location in Barcelona


• Full paid training about the company and the project you will be working on


• Career development program and specialized courses


• Guidance and tools to reach career potential.