Team Leader

Assist Digital is a leading Customer Experience (CX) management company. We offer end-to-end services combining human intelligence and artificial intelligence to drive our clients' business performance.
For our offices in Valencia (Spain), we are currently looking for Team Leaders.
If you are a native speaker of one of the following languages, we’d love to hear from you:
Polish
Dutch
French
English
Italian
What will your mission be?
You will be responsible for leading, coordinating, and motivating a team of agents, ensuring operational and quality targets are met while fostering a positive, high-performance work environment.
Key Responsibilities
Operational Management: Oversee daily team performance, ensuring appropriate service coverage, achievement of assigned KPIs (quality, productivity, etc.), and real-time incident resolution.
Leadership & Development: Conduct coaching sessions, 1-on-1s, and continuous feedback to enhance individual and team performance. Foster a collaborative environment built on trust.
Monitoring & Control: Ensure compliance with company procedures and policies, monitor absenteeism, and take corrective actions when necessary.
Continuous Improvement: Identify process improvement opportunities and propose key initiatives to optimize service efficiency.
What are we looking for?
Experience: Minimum of 2 years of experience as a Team Leader in a Contact Center environment.
Education: University degree (completed or expected to complete within the next 2 years).
Languages: Minimum C1 level in English (essential for internal communication and international clients), plus native proficiency in one of the required languages.
Key Skills:
Strong leadership, organizational, and time-management skills.
Proven ability to motivate, influence, and develop talent.
Analytical and problem-solving mindset, capable of making decisions under pressure.
Excellent communication, active listening, empathy, and assertiveness.
Result-oriented with a proven track record of working toward goals in fast-paced, dynamic environments.
What we offer
Professional Development: Continuous training to enhance your skills.
Work Environment: A stimulating, international atmosphere working alongside multidisciplinary teams.
Compensation: Base salary + variable bonus based on target achievements.