Team Leader Travel Care Fuengirola

We have established a new office in Fuengirola and are looking for a Team Leader for our team there. From our offices in Spain, we assist customers with travel insurance, who suffers an incident, illness or injury while traveling abroad. The service is given in Norwegian, Swedish, Finnish, and Danish language. 

We offer

• A competitive salary.


• Long term contract.


• The employer covers the PC and mobile phone.


• Flexible work hours with rotation.


• A very good work environment with great colleagues.


• Social activities with colleagues.


• Newly renovated office in a building centrally located in Fuengirola.
  
  

Responsibilities

• Personnel responsibility for the Nordic team members.


• Coaching and competence development of team members.


• Fulfillment of the required service levels - KPIs and SLA’s.


• Administrative tasks e.g. time sheets, salary file, absence routines, updating/maintaining shift plan.


• Cover and perform the tasks of other Team Leaders in rotation in case of absence of any kind.


• Work closely with other departments within Viking Assistance Group to ensure implementation of agreements and projects, plan and execute proper training.
  
  

Qualifications

• You have a minimum of 3 years of experience from a Call center / Alarm center / Customer service.


• Experience from the travel industry, insurance, health sector is also relevant.


• You have been a Team Leader before, or you would like to step up to become one.


• You speak a Nordic language fluent including English (additional languages are a plus)


• You are an experienced user of IT systems and can quickly learn new systems
  
  

The position will report to Deputy Operations Manager in Fuengirola.

We will follow up on the questions from the application screening during the interview.


If you have any questions, you are welcome to contact Travel Operations Manager, Cristina Blanco, telephone number: +34 661614179 or email: [email protected]

We look forward to hearing from you!