Team Leader Travel Care - Torrevieja

Viking Assistance Group is a leading roadside and travel assistance company in the Nordics. Our new business area, Viking Travel Care provides travel- and medical assistance 24/7 365 days a year for travellers and employees stationed abroad, anywhere in the world.

We are now looking for a Team Leader for our Norwegian team in Torrevieja.

• Be a part of Viking, a company who have proudly assisted people for more than 75 years, and that is owned by the largest insurance company in the Nordics


• Get a central role in our Operations in Torrevieja, responsible for the Norwegian team. 


• Join our Nordic working culture with international atmosphere, in a modern office under the Spanish sun


• Competitive salary and benefits, and a relocation package - if you are moving to Spain

Responsibilities

• Personnel responsibility for the Nordic team members.


• Coaching and competence development of team members.


• Fulfillment of the required service levels - KPIs and SLA’s.


• Administrative tasks e.g. time sheets, salary file, absence routines, updating/maintaining shift plan.


• Cover and perform the tasks of other Team Leaders in rotation in case of absence of any kind.


• Work closely with other departments within Viking Assistance Group to ensure implementation of agreements and projects, plan and execute proper training.
  
  

Qualifications

• You have a minimum of 3 years of experience from a Call center / Alarm center / Customer service.


• Experience from the travel industry, insurance, health sector is also relevant.


• You have been a Team Leader before, or you would like to step up to become one.


• You speak Norwegian fluently and another Nordic language is a plus.


• You are an experienced user of IT systems and can quickly learn new systems
  

Employment type

Fulltime position, shift work might apply.
The position will report to Operations Manager in Torrevieja.

We will follow up on the questions from the application screening during the interview.


If you have any questions, you are welcome to contact Travel Operations Manager, Cristina Blanco, telephone number: +34 661614179 or email: [email protected]

We look forward to hearing from you!