Tech Support Advisor On-site

Are you ready to be part of a team thats shaping the future of fashion? Join us in Barcelona as a Technical Support Advisor and work alongside a group of innovators powering top global brands. This is your chance to grow your career in a fast-paced, rewarding environment where your expertise makes a real impact.

What Youll Do

As a Technical Support Advisor, you will be the first point of contact for our dealers and end users, providing outstanding support and technical guidance:

• Respond to phone and email inquiries in real-time, delivering accurate and professional solutions

• Troubleshoot technical issues and ensure timely resolution

• Educate customers on product usage, updates, and best practices

• Create and manage support tickets to track and resolve cases efficiently

• Collaborate with internal teams to resolve complex or escalated issues

• Maintain accurate customer records and documentation in internal systems

Who Were Looking For

Our ideal candidate is a proactive, customer-focused professional with a passion for delivering excellence:

• Bilingual or proficient in German with advanced English skills

• At least 2 years of experience in Customer Service or Technical Support

• Strong customer care skills, with the ability to listen, understand, and respond to customer needs

• Ability to take ownership of cases, drive them to resolution, or escalate appropriately

• Comfortable working in a fast-paced, collaborative environment

What We Offer

We understand that a fulfilling career goes hand-in-hand with a balanced lifestyle. Heres what you can expect:

• Full-time permanent contract (39 hours/week)

• Schedule: Monday to Friday, 09:00 – 18:00

• Salary package: €20,500 gross/year + up to €2,000 gross/year in bonus

• Central office location in Barcelona – easy access to public transport

• Full paid training to set you up for success

• Career development programs and specialized courses to grow your skills

Location

C/ de la Selva de Mar, 129, Barcelona, Spain

Languages Required

• German (proficient/bilingual)

• English (advanced)

Start Date: 03/03/2026

Selection Process

Our selection process is structured to ensure the perfect match for both you and the project:

1. Submission

2. Ownership Validation (up to 48hrs)

3. Profile Fit Validation (by CNX recruiters & project leader)

4. HR Interview & Tests

5. Supervisor Interview

6. Client Interview (for some projects)

7. Job Offer

8. Hired