Technical Support Advisor (German - speaking) - Onsite MA05

Experience the power of a game-changing career 

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. 

If you’re looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. 

Career growth and personal development 

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. 

What you will do in this role 

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. 

As a Technical Support Advisor on our team, you will: 

- Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time

- Troubleshoot technical issues and provide timely accurate resolutions

- Educate customers on product usage, updates, and best practices

- Create and manage support tickets to ensure proper tracking and resolution

- Collaborate with internal teams to resolve complex or escalated cases

- Maintain accurate customer records and documentation in internal systems