Technical Support Advisor On-site

Job Overview:
Embark on a transformative career journey with us!

Are you ready for your next big challenge? Join a global leader in technology and services, empowering renowned brands to excel in more than 70 countries. Our cutting-edge solutions help everyday brands thrive.

As a Technical Support Advisor in Barcelona (on-site), you'll become part of a dynamic team driving innovation across tech, finance, travel, fashion, healthcare, and more. This is your role if you seek growth, inspiration, and impact!

Grow Your Career with Us:
We provide top-tier training, advanced tools, and ongoing support to help you thrive. With significant career growth opportunities, approximately 80% of our leaders have risen. Explore our FREE Learning and Leadership Development programs to shape the career you've always envisioned.

Key Responsibilities:
As a Technical Support Advisor, your duties will include:

• Resolving hardware, software, and application issues remotely for customers.
• Initiating on-site support when remote fixes are not possible.
• Keeping customers updated on their case status.
• Documenting case histories and interactions in our CRM for seamless handovers and reporting.
• Contributing to our Knowledge Management System (KMS) by sharing insights with the team.
• Assisting Care Center Agents and customers with product specifications, maintenance routines, and technical guidance.
• Providing support to Field Service Engineers during on-site troubleshooting when needed.

What Were Looking For:
We welcome candidates from diverse backgrounds who are driven by curiosity and a passion for learning. Your ability to deliver exceptional customer experiences aligns perfectly with our mission.

Ideal Qualifications:

• Proficiency in German (native or advanced) and English.
• A strong technical background, ideally a bachelor's degree in Mechanical, Industrial, or Electrical Engineering, or equivalent.
• Ability to thrive in a multicultural, multilingual environment.
• Exceptional organizational skills and the ability to prioritize tasks effectively.

Preferred Experience:

• Customer-facing roles such as remote or on-site support.
• Knowledge of Graphics Arts products and related technologies.
• Proficiency in reading and following electrical/electronic diagrams.
• Experience with Additive Manufacturing technologies, 3D modeling software (e.g., Magics, NetFabb), and 3D printing workflows.

Why Apply?
Even if you don't meet all the criteria, we encourage you to apply. Well, work to find the best fit for your skills, whether for this role or another opportunity.

What We Offer:

• Permanent, full-time position (39 hours/week): Monday to Sunday, 09:0018:00.
• Competitive salary: 20,000-26,000  EUR gross/year, including bonuses.
• A prime location in Barcelona.
• Referral bonuses for bringing friends on board.
• Comprehensive paid training.
• Access to career development programs and specialized courses.

Discover Your Best Self:
Take the next step in your career by joining our team. Over 440,000 game-changers globally have chosen us as their preferred employer. Apply today!

Diversity & Inclusion:
We are committed to fostering a diverse, inclusive workplace free from discrimination. Our recruitment practices prioritize skills and qualifications, ensuring equal opportunities for all candidates regardless of race, age, gender identity, sexual orientation, religion, or other protected characteristics.

Location:
Barcelona, Spain | C/ de la Selva de Mar, 129

Language Requirements:
German (required) | English (required)