Trainer - EMEA

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year.

About the Trainer role...

The primary objective of the Trainer is to contribute to SiteMinder's success by cultivating a skilled workforce through skill development, performance improvement, and fostering a culture of continuous learning.

Our Trainers primarily deliver customised training solutions and Sales coaching, ensure effective onboarding, support content development and engage employees in learning initiatives. They collaborate with stakeholders, manage compliance training, and contribute to talent development. 

Trainers play a crucial role in supporting organisational change, delivering cost-effective training, and fostering team collaboration. Ultimately, their goal is to enhance the skills, knowledge, and performance of the workforce, promoting inclusivity and contributing to the overall success of the organisation.

What you’ll do…

• Facilitate training sessions in a way that engages participants and promotes active learning.

• Use various instructional methods and tools to make training sessions effective and memorable.

• Call listening and coaching to sales team members and identifying the root cause.

• Deliver onboarding programs for new hires to help them integrate into the organisation.

• Conduct orientation sessions to familiarise employees with company policies, procedures, and culture.

• Establish rapport with employees to create a positive and supportive learning environment.

• Provide mentorship and guidance to help employees succeed in their roles.

• Support the design, development, and update training programs ensuring alignment with company objectives and industry best practices.

• Support the creation of engaging and effective training materials, to facilitate a comprehensive learning experience.

What you have…

• Proven experience as a trainer, preferably within a global tech company

• Strong understanding of adult learning principles

• Excellent communication and presentation skills

• Sales experience

• Ability to adapt training content for various levels of expertise and diverse cultural backgrounds

• Proficiency in utilising e-learning platforms and other training technologies

• Full proficiency in English and German. Fluency in other languages (especially Spanish, French or Portuguese) is highly valued.

Our Perks & Benefits…

- Equity packages for you to be a part of the SiteMinder journey 

- Hybrid working model

- Private health insurance

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Mental health and well-being initiatives

- Employee Resource Groups (ERG) to help you connect and get involved 

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.