Vacancies Customer Service Representative

Zona Franca

Customer Service Representative

Supports and assures the Customer Service Team’s highly professional interactions with customers associated with their order processing, complaint registration, general management and information requirements.

About the Job

• To manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships.


• Supports the order-to-cash process with excellence in order processing.


• Registers and processes customer orders in the ERP system received via, electronic mail, phone or through other contact with the customer.


• Ensures order processing is handled correct and in full and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.


• Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.


• Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).


• Makes proposals for improvements on work processes.


• Completes registering / filing / archiving of customer service-related documentation.


• Assures cooperation between customer service and field force regarding administration of customers’ orders. Closely cooperates with the Logistics function to maintain consistency in approach towards customer service in the organization.


• Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations.

About You

• Essential experience in customer service department in the industrial sector.


• Education in CFGM/S or University Degree.


• High English is mandatory. 


• Order management in SAP or similar tool.


• Empathy to connect with the customer and oriented towards responding to customer needs.


• Active listening.


• Customer focus.


• Results oriented.

What we offer

• Join a growing multinational company.


• Stable project.


• Professional and personal development in a dynamic environment.


• Hybrid teleworking modality.


• Dining room benefits.


• Flexible remuneration.


• Access to training platform.


• Free parking and metro 5 minutes walking.


• Paddle/tennis and football court free to use on site.

LI-NC1 #LI-Hybrid