Waiter/Waitress - Heritage Madrid Hotel

Job Description

A Waiter/Waitress is on the front line of guest interactions, and as a Hospitality Ambassador for the Hotel should always provide prompt and courteous service delivery to all guests. You will be one of the key influencing factors in guest satisfaction, and as such it is your responsibility to ensure that guests are delighted by the quality of service and comfort in our food and beverage outlets. Your main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage Haroma's restaurant.

You will have complete knowledge of the menus, beverages, services and facilities provided by the hotel, and continuously develop your professional skills to further increase guest satisfaction.

You will ensure a safe & hygienic work area, and uphold the privacy rights of the guests.

Qualifications

• Spanish and English

• Passion for excellent service
• Excellent team-worker