Workplace Service Analyst

Unilabs is seeking a highly motivated and detail-oriented Workplace Service Analyst to join our team in the Hospital & Health Care industry. As a Workplace Service Analyst, you will play a critical role in supporting the day-to-day operations of our diagnostic facilities. We are an international group of diagnostics professionals and supporting team members, dedicated to delivering high-quality diagnostic services. At the heart of our business is our CARE BIG culture, which encourages collaboration, innovation, and excellence.

Unilabs is one of the largest diagnostic providers in Europe, offering laboratory, imaging, and pathology specialties within one group. With a commitment to providing accurate and timely diagnoses, we strive to enhance healthcare outcomes for patients worldwide. As a Workplace Service Analyst, you will have the opportunity to contribute to this mission by ensuring that our workplace environments are running smoothly and efficiently.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network-related issues.
• Manage and maintain workplace systems, including computers, printers, and telecommunication devices.
• Coordinate with external vendors and service providers for repairs and maintenance.
• Monitor and respond to service tickets in a timely manner, ensuring quality resolution.
• Assist with the implementation and maintenance of workplace security policies.
• Collaborate with cross-functional teams to identify and address workplace technology needs.
• Conduct regular assessments of workplace technology requirements and recommend improvements.

• Bachelor's degree in Information Technology or a related field.
• Previous experience in a similar role, ideally within the healthcare industry.
• Strong knowledge of computer hardware, software, and operating systems.
• Familiarity with network administration and troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Detail-oriented with a focus on delivering high-quality work.
• Availability to provide on-call support, if required.