Account Manager - Hospitality Software

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.

Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

To support our Shiji Europe, Africa, UK & Ireland, we’re looking for a driven, self-motivated  Account Manager responsible for the strategic, commercial, and operational success of customer accounts located in Europe.

Job Description

• To work with existing and potential Shiji Enterprise Platform customers to achieve ongoing revenue opportunities. Liaise with other members of Shiji to ensure effective and efficient coordination between departments, entities and sister companies in support of business development and sales.
• To represent qualified customer requirements and business plans to Shiji management for inclusion in development plans and develop a trusted relationship with customer’s corporate management team and end-users, and to provide technical consulting to customers to identify solutions and functionalities fulfilling their business need.
• To be the information hub that provides product knowledge to customers, and knowledge on customers’ eco-system, integration points and business practices and requirements to internal Shiji teams. Work with existing key and strategic customers to achieve ongoing revenue opportunities.
• Ensure account governance is maintained (Quarterly Reviews, Monthly Updates, Status calls, Events etc). 
• Represent qualified customer business plans to Shiji’s business management for inclusion in development plans and strategic alignment.
• Communicate progress of development, delivery and implementation project status when required.
• Have commercial awareness to handle and manage all customer initial inquiries.
• Ensure use of Shiji business tools to maintain record keeping of all relevant Shiji Shiji related business.
• Facilitate correct escalation procedures for all support and maintenance issues.
• Prepare regular updates and reports for internal and external consumption.
• Other ad hoc duties as required.

Qualifications

• 5+ years’ Account Management experience within the Hospitality industry
• Understanding of hotel technology industry including POS, PMS and CRS applications is a must.
• Swift learner. Ability to quickly pick up product & technical knowledge and effectively explain to business users is essential.
• Proven and successful negotiation and problem-solving skills in a customer facing role. Strong “farmer” personality type.
• Ability to identify great business opportunities and drive change.
• Experience working with, and managing, stakeholders and customers at all levels.
• A high level of accuracy and attention to detail is required.
• Excellent communication and interpersonal skills.
• Flexibility and adaptability in a fast-paced environment
• Driven, self-motivated, enthusiastic and with a “can do” attitude.
• Ability to travel nationally and internationally.
• Fluent English, other languages a plus.

Additional Information

• Challenging and creative technology environment with a great deal of freedom and responsibility
• Feedback and initiatives are always welcome, you’ll also get full ownership to help shape the company's future
• Opportunity to grow inside the global organization and develop yourself both professionally and personally
• Flexible working hours and a modern workplace in one of our multinational offices
• Open learning platform with unlimited access to professional courses of your choice
• Regular company Events & Entertainments as well as access to various location-based benefits and Employee Assistance Programs