Client Advisor - Barcelona

Job summary
Client Advisors hold the critical position of embodying the Tiffany brand The Client Advisor is an excellent communicator and brand ambassador The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost
Job seniority: entry level
Responsibilities
• Deepen the relationship with our clients to drive lifetime loyalty and spend • Consistently achieve or exceed monthly, quarterly and annual store sales plan • Capture client data • Cultivate new and existing client relationships • Deliver a significant portion of sales through repeat client business • Drive business through key product pillars • Elevate in-store experience by consistently delivering memorable moments to every client • Demonstrate passion as a Tiffany brand ambassador during every selling ceremony • Demonstrate Client Experience Behaviors identified within the TEI program • Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback
Requirements
• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality) • Proven track record in achieving sales results • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays • Ability to work with a diverse client base • Proficiency with client tracking systems and Microsoft Outlook/email • Spanish, Catalan, and English speaking abilities are mandatory, an additional language is an appreciated plus • A college/university degree • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred