Content Coordinator French Language to H&M Omni Sales Team

At H&M Group, we are here to inspire people around the world to express their personality through fashion and design by making a more sustainable lifestyle exciting and accessible for everyone – regardless of style or budget. To get there, we have set the 2030 Goals for People, Planet and Growth, ensuring that we can continue leading our industry towards a sustainable future and creating long-term profitable growth.

In the coming years we focus on elevating the full H&M experience in the eyes of the consumers through Product, Experience and Brand, guided by our Brand Plan. Do you want to be part of making us succeed?

Job Description

On this journey we´re all working together to create the best omni customer offer for our customers and as a Content Coordinator you will be a key player in making this happen. Together with the rest of the Customer Activation team within Omni Sales Team you will work towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work. Key responsibilities include:

• Proofreading all translated and SEO related copy (based on brand guidelines and tone of voice) to secure a relevant message for customers in the local market. 
• Being fully immersed in the local daily social publishing plan to understand all global and local content (Facebook, Twitter). 
• Publishing global and local content on local social pages (Mainly Facebook, X).
• Being the point of contact for Customer Service and PR in case of negative customer engagement in social media. 
• Writing copy in French for internal communications related to store information, newsletter, landing pages, local customer communication needs etc. 
• Setting KPIs and goals for organic social content and following up.

Qualifications

Education & Skills

• Marketing or Copy degree/relevant

  qualifications

  – if not, at least 3 years of experience in copy and social content roles in agency or client side (preferably fashion)
• Great language skills in French and English
• Used to writing about fashion
• Have worked with publishing of social content in Facebook, Twitter
• Good understanding of marketing content and digital channels
• Structured, organized and efficient
• Good analytical ability and insights driven

Experience 

• Copywriter/Proofreader as well as social channels experience from fashion retail and/or creative agency
• At least 3 years of working experience in above areas
• Have experience from handling fashion copy and translations for digital channels
• Have experience from managing organic social media accounts for the biggest social platforms
• Have experience from coordinating with many stakeholders and teams

Additional Information

This is a permanent position based in Barcelona, Spain and we offer a local contract.

If you feel that your experience, skills, and ambitions align with this position, please apply no later than Monday 12/05/2024 . 

We look forward to receiving your application. 

H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.