IT Business Analyst

Omega CRM Consulting is looking for a IT Business Analyst (Pharmaceutical sector) that would like to collaborate with one of the top 15 global pharmaceutical companies.

 

Main tasks

Omega CRM Consulting is looking for a IT Business Analyst that would like to collaborate with one of the top 15 global pharmaceutical companies.

- This role is responsible to provide technical support and consultancy throughout the lifecycle of Consent & Preference projects (requirements, build, test, UAT, deploy, hypercare and day-to-day maintenance).

- Work with business clients to collect, understand and analyze business requirements; and break them down them into consistent, easy-to-read and comprehensive user stories. 

- Configuring OneTrust UCPM data models and workflows, and closely collaborate with integration team to interface CPM with other Patient-related systems 

- Play a critical role during testing phases to ensure we deliver quality and proof-tested solutions, that meet business requirements. Write end-to-end test scenarios and have them executed (automate those tests if possible). 

- Monitor OneTrust ecosystem (incl. the interfaces) and manage issues (identify, anticipate, escalate). 

- Create/design metrics and dashboards leveraging OneTrust reporting capabilities. Help measure the business value we deliver as a team. 

- Help to enhance/optimize consent-related IT operating processes & governance, document good practices, and ensure they are being adopted.

Skills

- Strong IT technical & engineering background- Excellent written and verbal communication skills in English, especially working in virtual and global teams.

- Proactive, autonomous, self-motivated, transparent (ability to work with limited supervision) with open mindset and great care to the details. - Customer and process oriented.

- Appetite for quality assurance & thorough process documentation

Experience

- Intermediate to high experience, enough to be able to manage conflicts, challenge business customers, and keep the focus on overarching goal/vision. 

- Ability to provide support for running operations, issue management and problem solving.

- Past exposure to privacy solutions (such as OneTrust)

- Knowledge of/exposure to Digital Marketing solutions (CRM, campaign management, web analytics) is a plus

 

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

 

About us

Our mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 500 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow