Retail Operations Coordinator_calvin Klein

Who We Are. . . AWWG is a global fashion group that includes renowned brands such as Pepe Jeans London, Hackett, and Façonnable. Additionally, AWWG is the licensed distributor for Tommy Hilfiger and Calvin Klein in Spain and Portugal. The project! Under the responsibility of the Retail Operations & Coordination Manager SWH, the Retail Operations Coordinator will participate in the Retail Excellence strategy by ensuring the proper functioning of all store operations. He/she will be responsible for optimizing the usage of all in-store systems by training store teams, answering to their needs and collecting their feedbacks. What will the role entail? - Play a key role in the regional execution of the Retail Excellence project by ensuring a frictionless journey with all in-store systems to reduce non selling hours. - Store trainings: ensuring that all store managers are properly trained and knowledgeable of in-store systems and related processes (acting as a ‘Train The Trainer’). - Store communications: be the local operations representative by voicing the central and hub priorities and objective to area manager and their teams. o Retail collaboration: work in close collaboration with area managers to meet their needs while reaching operational targets. - Key performance indicators: have ownership, responsibility, and accountability of the regional retail operations KPIs. - Roll outs: take the local lead on all new roll outs by federating cross functional teams and ensuring change management. - Be the first respondent for stores to address their operational issues and guide them in their resolution. - Collaborate with the rest of the Hub Operations team to share best practices, standardize processes, and represent the Hub as one voice. - Consolidate and report weekly performances and key updates via the weekly newsletter. - 3-5 years minimum experience with retail operations systems and processes - Have a strong awareness of the retail world (challenges and opportunities) - A good sense of communication, a strong open-mindedness, and a deep sense of collaboration and teamwork - Have a pragmatic/problem solving mindset with a quantitative/analytical aptitude - Be rigorous, organized, precise and concise - Have strong interpersonal skills and be able to federate various stakeholders - Be autonomous and mobile, know how to organize work over a wide range of topics - Have a sense of anticipation, coordination and be results driven - Proficiency with excel and a good knowledge of PowerPoint