Apprentice GSC CX

Training: collaborate closely with Global Learning team on the implementation of any existing & new global content, programs, or initiatives. Support employee engagement through strategic communications. Support the automation of the training program on a global basis. Provide support on Customer Experience efficiency programs. Identify opportunities to improve customer experience; both qualitative/quantitative data. Engage with the main stakeholders to capture insights (e.g. commercial, regional leaders). Project Management: participate and support on key projects. Performance Management: Support a harmonized KPIs framework. Assess and propose metrics to ensure process compliance & sustainability. Define actions plans for continuous improvement in customer experience. To define actions plans for continuous improvement the customer experience.