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Customer Service Agent – Italian & Spanish - Airline Project

icon building Empresa : Foundever
icon briefcase Tipo de empleo : Internado
icon geo-alt Seville

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Descripción del trabajo - Customer Service Agent – Italian & Spanish - Airline Project

Foundever is hiring Italian-speaking Customer Service Agents to join the baggage services department of a well-known international airline.
This role is a great opportunity for candidates interested in the aviation sector, looking to gain experience in an international environment and relocate to southern Spain.

Your responsibilities
• Handle inbound calls related to baggage management and tracking
• Provide clear, empathetic and solution-oriented support to passengers
• Accurately register customer information in internal systems
• Ensure a professional service aligned with airline quality standards

What we offer
• Initial fixed-term contract of 4 months, with real possibilities of extension
• 30 hours per week, with the option to increase hours depending on service needs
• Salary: €1,216.57 gross per month (language bonus included)
• Onsite position in Seville (Los Remedios)
  - Possibility to move to a hybrid model after the learning curve
• Structured and fully paid training (24 days)
• Start date: 29 June 2026

Working hours
• Afternoon shifts: 15:00–21:00 or 16:00–22:00
• 5 working days per week, Monday to Sunday
• Alternating weekends off
Requirements
• Advanced or bilingual Italian (minimum C1)
• Advanced or bilingual Spanish (minimum C1)
• Confident use of IT tools
• Residence in Seville or willingness to relocate
• Previous customer service experience is welcome but not required

Why Foundever
At Foundever, we invest in your professional and personal growth through a comprehensive wellbeing approach:

Move Well: fitness routines and healthy habits
Eat Well: nutritional guidance and resources
Live Well: work-life balance, mindfulness and stress management
Do Well: social impact and volunteering initiatives through Foundever.org
Build your best moments and grow your career with Foundever in Spain.

Diversity & Inclusion
Foundever is committed to equal opportunities, diversity and inclusion, with zero tolerance for any form of harassment or discrimination.
This recruitment process supports blind CVs.


Original job Customer Service Agent – Italian & Spanish - Airline Project posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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