IT End User Support Intern (Intern to Hire)

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

The IT Shared Services Organization performs several standardized and centralized IT functions benefitting PTC business units worldwide.

Day to Day:

• Assist in level two analyses when the Service Desk is unable to resolve end user computing issues or requests.
• Conduct the analysis for end user computing needs including primary systems, peripheral devices, and software (including labs). The supported Operating Systems include MS Windows (including virtual) and Apple.
• May work across IT Departments coordinating problem resolution.
• For long-running requests, the associated ticket is updated periodically with current status for reference.
• Assist in discussions with facilities and other IT areas on specific tasks & timelines. Examples include move, replace and or configure primary and peripheral devices for new hires. Confirm with end users that resources are working as expected. Collect and package equipment to be recycled for pickup.
• Once work is completed, associated tickets are updated with resolution information and closed.
• When applicable, end users are provided with a general understanding of the cause of the problem. Preventative measures may be discussed

Requirements:

• Enrolled in a relevant degree program, with eligibility for an internship agreement through your university and the ability to work in Spain.
• Available for a minimum 6-month internship, starting ASAP. The working schedule is Monday to Friday, 9h - 17h with 1 hour lunch (35 hours/week).
• Basic understanding of company end-user computing standards and architecture
• Fluent level of English
• Preferably already living in or open to relocating to Barcelona.

What We Offer

• Internship allowance.
• Opportunities to develop soft and hard skills through seminars, mentorship, and coaching.
• Experience working in a vibrant office with colleagues from over 15 nationalities.
• Ticket restaurant card for lunch breaks.
• Team-building activities and social events with your PTC family.
• Hybrid work model: 3 days in our Poblenou office (complete with a rooftop!) and 2 days remote.
• A commitment to Diversity & Inclusion, Earth Week initiatives, and Employee Resource Groups.
• PTC has been recognized as a Best Place to Work five times!

Take a look at our Barcelona office: Open Day at PTC's Barcelona Office (youtube.com)

#LI-DNI

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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