IT Service Desk Agent - (German speaking) - On site - FI01

Salary :

€22,000 - 24,400 yearly

Empresa : Concentrix Spain

Tipo de empleo : Internado

Barcelona

Número de solicitantes

000+

Solicite ya

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Descripción del trabajo - IT Service Desk Agent - (German speaking) - On site - FI01

Are you ready to join an innovative and fast-growing team? We are a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most well-known companies — the ones you use every day — helping them transform their businesses through cutting-edge technology and integrated solutions.

If you’re looking to grow, learn, and be inspired, this is your opportunity. As IT Service Desk Agent based on-site in Barcelona, you’ll become part of a dynamic team of game-changers shaping the future of global brands.

Career Growth and Personal Development

We believe in unlocking your potential. You’ll benefit from comprehensive training, access to the latest technologies, and ongoing support to help you succeed and grow. Along the way, you’ll build meaningful connections — even “friends for life.”

What You’ll Do

At the core of everything we do is a commitment to people — our clients, their customers, our teams, our communities, and our planet.

As IT Service Desk Agent you will:

Provide 1st level support to the client workers

Handling of IT requests or issues via phone, mail and chat or via self-service portal

Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM service management system including their categorization and prioritization of IT issues and requests

To be accessible and provide a first resolution rate by using internal knowledge databases.

Cooperate with client’s 2nd level service organizations and external service providers

Provide support to client’s employees in the operation of user systems and peripheral devices

Original job IT Service Desk Agent - (German speaking) - On site - FI01 posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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IT Service Desk Agent - (German speaking) - On site - FI01

Descripción del trabajo - IT Service Desk Agent - (German speaking) - On site - FI01

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