IT Support Intern

IT Support Intern – Barcelona

Location: Barcelona, Spain

Reports to: IT Manager

Type: Internship (Full-time or part-time afternoons)

Compensation: Paid internship

About AMI Group

AMI Group is a global company providing innovative solutions for the travel and hospitality industry. With decades of experience and a strong international presence, we partner with leading airlines, cruise lines, and travel operators to deliver high-quality products and services. Our mission is to combine excellence, creativity, and sustainability to enhance the passenger experience worldwide.

Role Overview

Join our international team in Barcelona, one of Europe’s most dynamic and cosmopolitan cities! As an IT Support Intern, you will assist in ensuring smooth IT operations and providing technical support to employees across multiple locations.

Your main responsibilities will include preparing and configuring PCs, managing user accounts in Active Directory and Microsoft 365, and handling support tickets through our helpdesk system.

For motivated and proactive interns, this is a unique opportunity to gain exposure to infrastructure administration and participate in IT projects, building valuable skills for your future career.

Key Responsibilities

• Prepare, configure, and deploy PCs and peripherals for employees.
• Assist in creating and managing user accounts in Active Directory and Microsoft 365.
• Respond to and resolve user support tickets under supervision.
• Troubleshoot basic hardware, software, and network issues.
• Document procedures and maintain accurate records in the helpdesk system.
• Optional growth opportunities: Support infrastructure tasks and contribute to IT projects (servers, networking, cloud services).

Requirements

• Academic framework must be clear: Internship agreement with your school or university.
• Availability: Full-time or part-time afternoons.
• Basic knowledge of Windows OS and Microsoft 365.
• Familiarity with Active Directory concepts (training provided).
• English level: B2 minimum (international context).
• Strong motivation, curiosity, and proactive attitude.
• Good communication and customer service skills.
• Nice to have: Interest in IT infrastructure and willingness to learn.
• Immigration/relocation: Candidate must clarify eligibility and documentation if applicable.

What We Offer

• Paid internship with real responsibilities.
• Hands-on experience in IT support and systems administration.
• Mentorship and training from experienced IT professionals.
• Exposure to international projects and advanced IT environments.
• A vibrant work setting in Barcelona, a global hub for innovation and culture.