Ops Intern - Projects, Documentation & Quality

Location: Barcelona | Type: Full-time

We're hiring—and we're doing it the Frekuent way. In a world where technology moves fast, we move with purpose. If you're ready to make your next big move and create something meaningful, you're in the right place.

Being part of our dream team isn't just about a job, it's about enjoying the frekuency. If you're ready to be part of this journey and grow together, join us and make a real impact.

Get to know us

Frekuent is a fast-growing company redefining the payment experience, helping businesses turn one-time buyers into lifetime clients through unique loyalty boosters. We believe that the secret to more sales is giving customers less: cashless, contactless and effortless payment solutions that transform the way businesses operate. With Frekuent, transactions happen in seconds, keeping customers coming back for seconds.

Want to know more? Check us out at www.frekuent.com.

Your contribution to the team At Frekuent, we're not just building payment solutions — we're creating seamless experiences that move businesses and customers forward. As an Operations Intern, you will work directly with the operations team to support project management, documentation, and quality assurance activities across sectors such as vending, gas stations, laundromats, EV charging stations, and more.

What you'll be doing

• Support the planning, tracking, and follow-up of cross-departmental operational projects, ensuring deadlines and deliverables are met.
• Create and maintain structured documentation of processes, procedures, and internal policies (SOPs, playbooks, knowledge base).
• Support internal and external audits: preparing evidence, organizing documentation, and following up on corrective actions.
• Design and monitor quality control checklists and standards across operational processes (example: installations, technical support, warehouse).
• Identify process gaps or inconsistencies and propose improvements or standardization.
• Collaborate with different departments to gather requirements and translate them into clear, actionable documentation.
• Help build and maintain dashboards and reports tracking project status, quality metrics, and audit outcomes.
• Participate in continuous improvement initiatives focused on process efficiency and compliance.

What You Will Learn

• Project management methodologies and tools applied to a fast-scaling operation.
• How to structure and maintain professional-grade technical and process documentation.
• Fundamentals of quality management and audit preparation in a regulated, high-growth environment.
• Interdepartmental collaboration and stakeholder management.
• Best practices in process standardization and continuous improvement.
• Use of reporting and collaboration tools (Confluence, Zoho Analytics, Make, etc.).

Who we're looking for

• Currently enrolled or recently finished a Bachelor's or Master's degree in Engineering, Business Administration, or related fields.
• Highly organized, detail-oriented mindset with a strong interest in process quality and structure.
• Strong written and verbal communication skills — you know how to make complex information clear.
• Solid command of Excel/Google Sheets. Experience with documentation tools (Confluence, Notion) or quality frameworks is a plus.
• Spanish; professional level in English.
• Availability: Able to commit to a 40-hour workweek.
• Strong execution and problem-solving skills — you're not afraid to tackle challenges head-on.
• Takes accountability and consistently owns the outcome throughout the process.
• Embraces feedback as an opportunity for growth.
• Naturally proactive, always looking for ways to move projects forward.
• Comfortable speaking up and proposing bold, creative ideas that add value.

What’s in it for you:

A hybrid model that works – Enjoy the energy of our office 3 days a week and the flexibility of working remotely the other 2.

⏰ Flexible schedule – because we trust you to own your time and your outcomes.

A dynamic, fast-growing environment – where each day is unique and every idea counts.

A collaborative mindset – surrounded by people who genuinely enjoy building together.

Regular afterwork & teambuilding events – activities to relax, connect, and strengthen team bonds.

Why you'll love it here

At Frekuent, we believe our success is built on our people. We’re a team of non-conformists, committed and solution-driven individuals, who know that infinity is the limit when it comes to innovation. With plenty of room for personal and professional development, we value creativity, ownership, and collaboration — all driven by a strong culture that fuels our growth.

Being authentic isn’t just a value, it’s our belief that embracing who we are and appreciating diverse backgrounds, experiences and opinions is what truly enriches us.

If you're ready to jump into an exciting environment and make a real difference, this is the place for you.

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