Customer Operations Trainee with French or Italian

Customer Operations Trainee with French or Italian – Internship (Madrid)
We are looking for a motivated Trainee to join our Customer Operations team in Madrid, helping in the support to operational tasks within Service Contract management: Contract Activation, Prolongation, Transfer, Termination and other administrative tasks and customer and dealer attendance via phone call and email.
Tasks & Responsibilities
Reception of clients and suppliers calls (approximately 20 calls a day).
Transference of the calls to an automatic survey of satisfaction (objective defined min. 50% and satisfaction of client/supplier 4.3/5) – Resolution of clients and suppliers e-mails.
Management of incidents originated in APAR and MPC (via email, telephone, e-Ticketing).
Follow-up of the incidences received through a tool called Phone-Ticket (within 48 hours).
Creation and update of suppliers in SAP using the tool e-Ticketing in addition (within 48 hours).
Management of rejected invoices in 24 hours.
Countable analysis of clients and suppliers accounts.
Solution of dunning letters/legal cases.
Execution of clients dunning via Cofico. Emission of calls for unpaid debts.
Duties on holidays when required and approved by the TL beforehand.
Qualifications
Education
Business Administration background or Tourism degree.
IT Skills
Basic level in SAP/FI.
Basic level in MS Office tools, especially Excel.
Languages
English and French or Italian.
Internship Conditions & Benefits
Duration: 1 year
Holidays: 30 days + Easter Monday + Christmas Eve
Hybrid model: 3 days remote / 2 days onsite (San Sebastián de los Reyes)
Working hours: 35 hours per week (7 per day)