Success Plan Manager - SAP Academy for Services & Consulting - Madrid (Hybrid)

Requisition ID: 453233

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Graduate

Employment Type: Regular Full Time

Career Level: T2

Hiring Manager: Julian Bender 

Recruiter Name: Camila Lopez Marsano

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

The SAP Academy for Services & Consulting is a global development program designed for talent who are early in their career. The position will have a start date of 1st October 2026. 

Who You’ll become  

As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands-on experience, you will learn how to: 

• Translate customer business objectives into structured success activities


• Support outcome-driven Success Plans aligned to customer priorities


• Contribute to governance, cadence management, and value discussions


• Collaborate across SAP delivery, architecture, and adoption teams


• Apply SAPs Success Plan methodology consistently and at scale 

What you’ll do: 
As part of the SAP Academy for Services & Consulting, Success Plan Manager Associate’s will: 

• Successfully complete a structured 12-month learn-and-apply academy program


• Participate in classroom learning, simulations, and real-customer engagement scenarios


• Support the execution of Success Plans under guidance of experienced Success Plan Managers


• Assist with development, maintenance, and updates of customer success documentation


• Prepare materials for governance meetings, including quarterly reviews and steering sessions


• Support tracking of adoption milestones, consumption indicators, and value realization inputs


• Participate in proactive risk identification and escalation preparation


• Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams


• Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools


• Contribute to continuous improvement of engagement quality and customer experience 

 
Expectations and Tasks: 

• Support executive-level customer relationships built on trust, transparency, and consistent delivery qualitY


• Ensure disciplined planning, execution, and follow-up across all Success Plan activities


• Provide clear, concise, and value-based executive communications and reporting


• Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership


• Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership


• Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes


• Uphold SAP standards for service quality, governance, and customer engagement excellence 

What you Bring: 

• STEM degree or equivalent technology experience.


• 1–3 years as a Functional/Technical Consultant or in project management.


• Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns.


• Proven focus on customer value—defining success metrics and driving consumption, retention, and time‑to‑value.


• SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS). (Would be highly valued).


• Awareness of governance, risk mitigation, performance, security, and disaster‑recovery considerations. (Big plus).


• Able to translate business needs into technical/functional requirements and practical roadmaps.


• Strong communicator and relationship builder; customer-facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners,


• Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams.  

Meet your team: 

The Success Plan Manager is a core role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments. 

The role collaborates with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams to provide a coordinated, outcome-driven customer experience. 

The SAP Academy for Services & Consulting is a global development program designed for talent who are early in their career. 

About SAP Next Gen Academy for Services & Consulting  

The Academy partners with SAP Customer Services & Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement. 

The 12-month SAP Next Gen Academy for Services & Consulting offers classroom learning and role-focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery. 

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits. 

SAP Next Gen is our global experience for students, recent graduates, and early career professional. Being apart of the Next Gen community provides a supportive community, tailored development, and the ability to be involved in high-impact projects.  

#SAPAcademyforServicesandConsulting  

#SAPNextGen 

SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. 

We are planning a practical and immersive portion of our program, which will likely involve participants spending two (2) weeks, spread across one trip, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities.  

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

We are SAP  

Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. 

We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected] 

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. 

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. Requests for reasonable accommodation will be considered on a case-by-case basis. 

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

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