A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

Are you passionate about delivering exceptional customer experiences and creating meaningful connections? At Trek Girona we’re looking for a friendly, motivated team member who loves helping others and thrives in a dynamic, fast‑paced environment. If you enjoy building relationships, communicating with ease, and bringing positive energy to every interaction, this could be the perfect role for you. Join us and help us create the best cycling experience for every rider who walks through our doors! 

A day (or week) might look like this… 

Sales and customer interaction (50%) 

• Deliver exceptional hospitality - explain to guests how to operate rental equipment, safety practices, and guest responsibility for the equipment during the rental; including length of rental and return options. 
• Schedule and carry out bikes for rentals and Self-Guided tour customers, including sizing, set-up and mechanical adjustment of bikes and accessories. 

Communication and organization (30%) 

• Manage daily rental schedule with Rent a Bike Now system. 
• Respond to bike hire enquiries via email, phone and in-person, including advising potential customers on the suitability and availability of bikes and routes. 

Maintain bike fleet and equipment (10%) 

• Assist the Mechanic with management, maintenance, and repair of the bike fleet. 
• Ensure all rental equipment is clean, serviced, and tested according to industry standards. 

Retail associate (10%) 

• Educate customers about add-on accessories and additional equipment. 
• Work with internal and external departments to ensure one seamless guest experience. 

What You Will Bring to the Team 

• A positive, motivated attitude to help every customer find what they need. 
• Outstanding hospitality: warm and approachable service, strong listening skills, and the willingness to help in every way you can, even on the busiest and toughest days. 
• Strong communication skills with customers and team members. 
• A desire to build customer relationships and create your own client base. 
• Commitment to providing every customer with the best possible cycling experience. 
• High level of English. 

What We Offer 

• Permanent contract 
• Part time = 28 h/week (possibility of increasing hours during peak season)
• Employee discount on bikes and accessories 
• Financial compensation if you commute to work by bike 
• Life insurance 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!