Customer Service Representative for the German Market (Part-Time)

Our Client 

Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences." 

What’s your Mission? 

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently. 

• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers. 

• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media. 

• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions. 

• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships. 

Your Experience, Our Future 

• Fluency in German: Demonstrated by exceptional grammar and spelling. 

• Advanced English Proficiency: Excellent written and spoken English communication. 

• Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service. 

• Empathetic Communication: Ability to handle sensitive calls with empathy and understanding. 

• Strong Administrative Skills: Meticulous attention to detail and strong administrative skills. 

• Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.  

Your Benefits Package 

• Start Date: December 2025. 
• Hours: 20 h/week

• Work Schedule: Monday to Friday, 11:00 am - 3:00 pm

• Salary: €9,279 gross per year

• Holidays: 24 calendar days (pro-rata)

• Work Model: Hybrid (6 days per month at the office)

• Training: 2 weeks of full time training in the office, Monday to Friday - 9:00am to 6:00pm

• Office Location: Barcelona (La Sagrera) 

Additional Perks: 

• Career Growth: Ongoing training and development. 

• Well-being Support: Confidential counselling and resources. 

• Perks & Discounts: Exclusive offers and rewards. 

• Health Benefits: Discounted health insurance. 

• Skill Development: LinkedIn learning and certifications. 

• Referral Program: Bring a friend and get a referral bonus.