Dispatch FSE | Datacenter Network L2 Technician - Madrid, Spain (ESP)-Part time

About the Opportunity

Eligibility criteria

A) Candidates Who is having Work permit in Madrid, Spain
B) Candidates who speaks English Fluently
C) Preferred only local candidates in Spain

Job Responsibilities:

• Cleaning tools testing, reporting, installing cables or optics for new circuits. physical cabling, cable management, northbound cabling, (Fiber/Copper/Power).


• Support network and server teams by assisting with rack and stack and running cables. Planned/Predictive maintenance or circuit migration support


• Labelling, patching, and asset tagging activities; perform installation as needed either through physical or network medium.


• Follow specific task instructions and provision necessary reporting as necessary and support either through phone, remote tools, or in person at onsite.


• Conduct failure analysis, perform functional testing of entire system/Identify failed Component, planned maintenance or circuit migration support.


• Reseating or swapping new line cards


• Making, crimping and testing RJ45 Copper Cables

Breakfix/Technical Task List:

• Cleaning fibres, replace the faulty optical cable. Installing loopbacks, VFL & OPM testing


• Inserting/removing/replacing defective components. Line cards, Fibers, etc... Assist with fault diagnosis and investigation with RMA Processing.


• Configuring remote access, basic storage array configuration, replacing faulty cables.


• Rebooting line cards, chassis or reseating of cards/optics


• Providing loop-back cables to test circuits remotely, re-seating or replacing components or cables


• Power cycling and conducting whole unit replacement.

Mandatory Skills : Good general understanding of IT principles such as Networks, Hardware and Domains

Language Preference : English Only

Preferred Skillsets: Technical Experience:

• Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, rack, and stack of the equipment/Fiber & Copper cable.


• Infrastructure (Data center and network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, HS&E support.


• Good understanding of IT principles such as networks and hardware.


• Fiber/Data/Copper cable installation and maintaining; include working with MPO fibers.


• Hands-on experience in IMAC and break-fix activities related to infrastructure environment.


• Ability to identify defective spares and replace them with provided good spares as instructed and by physical observations.

Preferred Skill Set: Project Management Experience:    

• Task queue management, governance (SLA/KPI management, problem Escalation/RCA/CAR), external vendor management.


• Customer-facing skills, able to communicate clearly and effectively both with client and the customer.


• Logical and analytical approach to work, accurate documentation.


• Independent working and managing team, as well as collaboration with team members.


• Intense focus on quality work, productive, proactive and efficient.

Equivalent Qualifications:          
Education :

• BSc. degree in computer science or related field or an equivalent associate degree (A.A.) or equivalent from three-year college or technical school with an emphasis in electronics required, bachelor's Degree preferred.

Tech certification:

• Knowledge of ITIL and experience of working within an ITIL environment would be preferred.

Work Experience:

• 5-8 years of Data center infrastructure or DWDM.


• 3+ Years of experience in Installation, configuration and troubleshooting of Network Hardware