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Customer Service Agent: Dutch ( mid shift)

icon building Empresa : Feverup
icon briefcase Tipo de empleo : Tiempo parcial
icon remote-alt Remote / Work from Home

Número de solicitantes

 : 

000+

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Descripción del trabajo - Customer Service Agent: Dutch ( mid shift)

 


About the role:


We love our customers and always aim to provide the best service. If you like working at home, this job is for you! 


INFO: The Schedule for the afternoon-shift position is 1 pm to 9 am (5 days/week) with 30 minutes of break.


The Job - Responsibilities



  • Customer Service by e-mail, phone or social media for solving any incidents generated

  • Managing incoming calls and chats and customer service inquiries

  • Provide accurate, valid and complete information by using the right methods/tools

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Take the extra mile to engage customers

  • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.


Requirements



  • Have excellent interpersonal and communication skills.

  • Be decisive and organized.

  • Love being part of a dynamic team in a growing company.

  • High or Native Dutch level and fluent in Spanish or English 

  • It is a plus previous experience with a ticketing system, desirable Zendesk.

  • Candidates must reside in Spain


Benefits & Perks



  • Working comfortably at home (100% remote)

  • Full-time job

  • Resources necessaries for the daily job

  • Job growth inside our amazing company

  • Very good team atmosphere

  • 40% discount on all Fever events and experiences

  • Health Insurance

  • Gympass

  • Possibility to receive in advance part of your salary by Payflow


This role is located in Spain.

Original job Customer Service Agent: Dutch ( mid shift) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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