Customer Service Agent: Dutch ( mid shift)

About the role:

We love our customers and always aim to provide the best service. If you like working at home, this job is for you! 

INFO: The Schedule for the afternoon-shift position is 1 pm to 9 am (5 days/week) with 30 minutes of break.

The Job - Responsibilities

• Customer Service by e-mail, phone or social media for solving any incidents generated


• Managing incoming calls and chats and customer service inquiries


• Provide accurate, valid and complete information by using the right methods/tools


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents


• Follow communication procedures, guidelines, and policies


• Take the extra mile to engage customers


• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

Requirements

• Have excellent interpersonal and communication skills.


• Be decisive and organized.


• Love being part of a dynamic team in a growing company.


• High or Native Dutch level and fluent in Spanish or English 


• It is a plus previous experience with a ticketing system, desirable Zendesk.


• Candidates must reside in Spain

Benefits & Perks

• Working comfortably at home (100% remote)


• Full-time job


• Resources necessaries for the daily job


• Job growth inside our amazing company


• Very good team atmosphere


• 40% discount on all Fever events and experiences


• Health Insurance


• Gympass


• Possibility to receive in advance part of your salary by Payflow

This role is located in Spain.