Customer Representative

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Malaga and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your career!
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. 
We’re on the lookout for French and Flemish-speaking Customer Representative (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Representative on our team, you will:
- Manage reservations (modification, cancellation, or creation of new reservations)
- Advise clients on the services we provide by phone or email
- Manage the back-office of reservations (issuance, modification and cancellation of reservations)
- Provide after-sales service (litigation and compensation management)
- Manage and manage the administrative process (invoicing, written communication, travel documents)
Concentrix is a great match if you:
- Are proficient or bilingual in French and Flemish plus an advanced level English. Spanish is a plus!
- Are yourself! With interpersonal skills, good listening skills and a sense of service!
- Have a good team spirit, a taste for challenges and challenges will come in handy on a daily basis!
- Can demonstrate good oral and written expression and an ability to adapt
- Are an IT literate in order to easily handle our tools.
It will be a plus
- We will appreciate you as caring, empathetic, curious and dynamic!
- If you have previous experience as a travel agent is an asset and knowledge of GDS tools (Saber, Amadeus, Galileo)
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00
- Salary 21 600 euros gross/year + up to 4000 euros gross/year in bonus
- Central location in Malaga
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes 
Reimagine the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer 
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
RRQ24-003093-1-BELGIUM Required language: Dutch