Finnish Customer Advisor to Pre-Collection

We are now looking for a Customer Advisor to our Collections department! It is a temporary position over 1 year, with possibility to get an ongoing contract.  Collections is an outbound business where you will mostly call out to customers who for some reason are behind on their payments. In some cases there are simple solutions, in other cases you will need to set up a long-term plan together with the customer. You will also, to some extent, receive incoming phone calls from customers who contact us themselves. Connected to the calls there is some administration but the role itself is telephone-based, and therefore we are looking for you who enjoy talking to customers and who sees every call as an opportunity to help! Working at collections also means many development opportunities. You will get to work with a wide range of clients, giving you the opportunity to develop your communication skills and your ability to solve problems. You will also have the chance to learn about credit and risk management, which is valuable knowledge that can benefit your career in the long term. Here you will be part of an open climate with high ceilings and close to decisions. Our collaboration is characterized by a big heart for the customer and the team and that we share our knowledge and join hands to make our customers even more satisfied.
The work as a whole consists of providing professional service based on each unique situation by:

• Handle customer matters by phone regarding overdue receivables
• Take care of a certain administration linked to the calls
• Collaborate with other functions internally

To thrive and perform well in the role, we believe that you need to be:

• Communicative and empathetic 
• Results oriented 
• Flexible

We are looking for you who:

• Has worked with customer service/people in some way, preferably over the phone 
• Speaks Finnish and English fluently

It's meritorious if you: 

• Speaks Swedish as well
• Have worked with pre-collection or collection before

In addition to this, it is important to us that you recognize yourself in our values: we are wholehearted, we collaborate and we take the lead.

Practical information:
Start: Flexible
Location: Stockholm, Torsplan
Form of employment: 1 year temporary employment with possibility to get ongoing contract
Extent: Full time
Working hours: 7.30-16
Fixed wage

Take the chance and join us on a developing journey with us at the bank with big and fast . What happens when you have submitted your application?
The number of steps in the recruitment process may vary depending on the position you are applying for, but we always try to keep the process as short and concise as possible, to protect your application experience. Typically, you can expect two interviews before reference and background checks. You can read more about how our recruitment process works in the FAQ .

If you have any questions or concerns about the position, please contact the responsible recruiter.

We look forward to receiving your application! ✨ Nordax Bank protects your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application. Examples of sensitive personal data can be information about ethnic origin, political opinions, religious beliefs or information about your health, such as sick leave.