Office & Admin Assistant

What about the role?
At Hedvig, where things move at a hundred miles an hour, we are in need of a proactive problem solver who enjoys being at the center of activities to ensure smooth operations in both our Call Center (Insurance Experience) and Office management. This role offers a dynamic blend of responsibilities, dividing your time between handling operational tasks related to insurance claims and coordinating various office-related activities.

You are hands on and thrive on solving problems and getting to the root of issues. This role offers you the opportunity to work with a broad range of work tasks across multiple units and the opportunity to interact with all employees at Hedvig and your mission is to help out where needed.

Key Responsibilities include but are not limited to:

Admin & Insurance Experience

Support the insurance experience team with tasks such as:

• Participate in developing work processes
• Documenting internal processes 
• Help in developing sorting of incoming claims and errands 
• Managing our register of complaints
• Handling various administrative tasks

Office

• Coordinating onboarding and offboarding procedures for Hedvig team members (eg. handing out/collecting equipment, access blip etc) 
• Managing incoming mail and other deliveries 
• Maintaining office supplies and placing orders when necessary 
• Serving as the point of contact for office-related inquiries
• Ordering work equipment and coordinating repairs
• Developing and updating office-related policies 
• Supporting continuous improvement of administrative processes 
• Ensuring Hedvig HQ is welcoming and tidy

  What about you

We value your character over your past experiences and we believe you will excel in this role if you:

• You most likely have no more than 1-2 years of work experience in order to thrive in this role
• Are proactive and adept at problem-solving 
• Demonstrate initiative and can work independently 
• Thrive in a service-oriented environment with colleagues 
• Possess outstanding communication and interpersonal skills 
• Exhibit excellent organizational abilities 
• Enjoy challenging norms and seeking innovative solutions 
• Speak Swedish and English fluently

With that said, it’s a bonus if you have experience within:

• Finance administration
• Insurance administration
• Office management 
• General Administration 

What about us

As part of the Hedvig team, you quickly notice that "general truths" are not accepted without being questioned. We're an enthusiastic group of people who love to challenge each other to find the best way forward. We don't care who says something; we care about what's being said. We put a lot of effort into building a trusting culture where freedom, collective thinking, and individual ownership have center stage. We're not perfect–far from it, but we talk about and learn from our mistakes and imperfections to improve continuously. And we have a lot of fun along the way! As individuals, as a team, and as a company.