SCM Customer Experience Partner

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We are currently looking for a Customer Experience consultant!

We are seeking a Supply Chain Operations Specialist/ Customer Experience consultant with strong communication skills, stakeholder management abilities, and technical expertise to join our team. The ideal candidate will have a background in operational/execution supply chain management, along with adaptability and a creative approach to problem-solving.

Key Responsibilities:

• Manage stakeholder relationships effectively to ensure smooth operations and collaboration.
• Utilize technical expertise to work efficiently with computer systems and tools.
• Demonstrate adaptability and embrace new technologies and methodologies.
• Apply creative thinking to optimize supply chain processes and solve complex challenges.
• Onboard new suppliers – process and system wise
• Onboarding of Maersk SCM teams
• Assessment on mode of transport choice
• Job Costing
• Assistance in EDI transfer to client software
• Booking service  in carrier platform

What we are looking for:

• Bachleor's degree in supply chain management, Logistics, Business Administration or related field.
• 1-2 years of customer service experience, preferably logistics.
• Customer call handling experience with focus on root cause analysis.
• Excellent communication and interpersonal skills.
• Ability to multi-task and display sense of urgency.
• Excellent organization and problem-solving skills.
• Conflict resolution and negotiation skills.
• Ability to be a team player.
• High proficiency in Microsoft Office Suite Applications such as excel, Power BI and able to analyze the data as this will be required to have on the daily job.
• Have an interest in system integrations
• Well-organized when working under pressure

We offer:

No matter your dreams and ambitions, we offer exciting career opportunities in a truly international working environment.
We make it our business to make sure that people with the right combination of experience, energy and ambition are given the opportunity to advance and develop throughout their careers.

Selection is ongoing, so we look forward to your application!

Please be informed that there is no relocation package applicable for this position.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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