Chat Support Manager - Remote Work

Peak Performance is seeking a highly experienced and motivated Chat Support Manager to join our remote team in Sollentuna, Stockholms Län, Sweden. As a Mid-to-Senior level position, the ideal candidate should have at least 8 years of experience in customer service and chat support.

Responsibilities: - Manage a team of chat support agents, providing guidance, training, and support as needed - Monitor chat support interactions to ensure high-quality customer service and response times - Implement and maintain chat support best practices and standards - Analyze chat support data and reports to identify trends and areas for improvement - Collaborate with other departments to address customer issues and provide feedback on product enhancements - Handle escalated customer inquiries and complaints, de-escalating situations when necessary - Stay up-to-date on industry trends and new technologies to improve chat support operations - Conduct performance evaluations and provide ongoing feedback to chat support team members

Requirements: - 8+ years of experience in customer service and chat support, with at least 2 years in a managerial role - Strong communication and interpersonal skills - Ability to work independently and remotely, as well as within a team environment - Excellent organizational and time management skills - Hardworking and passionate about providing exceptional customer service - Attention to detail in analyzing chat support data and reports - Experience with chat support software and CRM systems - Knowledge of e-commerce platforms and online customer service best practices - Proven track record of improving chat support operations and customer satisfaction

Benefits: - Free accommodation for remote work - Travel and spending expenses covered - Parental leave benefits

Working Environment: At Peak Performance, we embrace diversity and aim to create an inclusive culture that values and respects all perspectives. We believe in teamwork and collaboration to deliver exceptional customer service and support.

Equal Opportunity Statement: Peak Performance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We welcome and encourage diversity in our workforce.

Deadline to apply: May 8, 2024

We look forward to welcoming a hardworking and passionate individual to join our team as the Chat Support Manager. Apply now to be a part of our dynamic and innovative remote work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.