Client Service Manager - Remote Work

Job Description:

Einride is seeking a dynamic and experienced Client Service Manager to join our team on a full-time remote basis. As a Client Service Manager, you will be responsible for managing and developing the relationships with our clients, ensuring their needs are met and their expectations are exceeded.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries, concerns, and issues in a timely and professional manner - Develop and maintain strong relationships with clients to foster long-term partnerships - Collaborate with internal teams to ensure client needs are met and projects are executed effectively - Monitor client satisfaction levels and identify areas for improvement - Provide regular updates and reports to management on client metrics and feedback - Develop strategies to increase client retention and upsell opportunities

Requirements: - Bachelor's degree in a related field - Minimum of 6 years of experience in client services or account management - Strong communication and interpersonal skills - Resourceful and energetic personality traits - Demonstrated ability to work well in a team environment and prioritize tasks effectively - Proficiency in time management and organization - Experience working with remote clients is a plus

Benefits: - Paid sick leave - Parental leave - Paid Time Off (PTO)

Working Environment: At Einride, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where everyone feels valued and respected. We believe that a diverse team leads to better innovation and creativity, and we are committed to providing equal opportunities for all.

Equal Opportunity Statement: Einride is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: May 13, 2024.

Join Einride and be part of a forward-thinking team that is revolutionizing the future of transportation!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.