Customer Care Associate - Remote Work

Job Description:

Kry Livi, a leading telemedicine company, is currently seeking a dedicated and reliable Customer Care Associate to join our remote team in Uppsala, SE. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience and high level of satisfaction. This is a full-time position at the Associate level with a requirement of at least 3 years of experience in a customer-facing role.

Responsibilities: - Handling incoming customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer issues and complaints efficiently and effectively - Providing support and guidance to customers on how to use our telemedicine platform - Collaborating with other team members to ensure seamless customer experiences - Maintaining accurate records of customer interactions and transactions - Participating in training and development programs to enhance job knowledge and skills - Contributing to strategic planning and improvement initiatives to enhance customer care processes - Adhering to company policies and procedures at all times

Requirements: - At least 3 years of experience in a customer service or customer care role - Excellent communication skills, both verbal and written - Strong problem-solving abilities and a customer-focused mindset - Ability to work independently and as part of a team - Proficiency in using CRM systems and other customer care tools - High school diploma or equivalent required, Bachelor's degree preferred - Dedicated and reliable work ethic - Strong teamwork and strategic planning skills

Benefits: - Employee discounts on company products and services - Profit sharing opportunities based on company performance - Free accommodation during company-sponsored work travel - Opportunities for career growth and development within the company

Working Environment: At Kry Livi, we pride ourselves on creating a working environment that transcends borders and promotes collaboration on a global scale. Our team is made up of diverse individuals who bring unique perspectives and ideas to the table, contributing to our success as a leading telemedicine provider.

Deadline to Apply: Interested candidates should submit their applications by May 8, 2024.

Equal Opportunity Statement: Kry Livi is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.