Customer Care Manager - Remote Work

Job Description:

Bambuser is seeking a highly skilled and experienced Customer Care Manager to join our team. This is a remote work position based in Stockholm, Stockholms Län, SE. As a mid-to-senior level professional with at least 6 years of experience in customer service, the ideal candidate will possess the confidence and dedication necessary to excel in this role.

Responsibilities: - Manage a team of customer care representatives and oversee daily operations to ensure exceptional customer service - Develop and implement strategies to improve customer satisfaction and retention - Analyze customer feedback and data to identify trends and drive continuous improvement - Collaborate with other departments to address customer inquiries and resolve issues in a timely manner - Monitor key performance metrics and report on departmental performance to senior management - Lead training sessions and provide ongoing support to customer care team members - Stay informed about industry trends and best practices to maintain a competitive edge in customer service

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a customer care management role, preferably in a remote work setting - Strong leadership and communication skills - Ability to think creatively and develop strategic plans to enhance customer experience - Proficiency in CRM software and other relevant tools - Knowledge of customer service principles and practices - Exceptional organizational and problem-solving abilities - Confidence and dedication to delivering top-notch service to customers

Personality traits: Confident, dedicated Soft skills: Creativity, strategic planning

Benefits: - Medical coverage - Profit sharing - Company transportation

Working Environment: At Bambuser, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, initiative, and collaboration among team members to drive innovation and success in the rapidly evolving digital landscape.

Equal Opportunity Statement: Bambuser is an equal opportunity employer and we welcome all qualified candidates to apply for this position without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: 2024-05-13

Join our team and help us deliver exceptional customer care to our valued customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.